1. Where we ship

LGC RIDE ships only to destinations and addresses supported by our carriers, fulfillment partners, product restrictions, and checkout system. Shipping availability can differ between products. An address being accepted on one order does not guarantee that every product can be shipped to the same location.

We may be unable to deliver to certain P.O. boxes, military addresses, remote locations, islands, or areas where a carrier cannot safely or legally transport a product. If we cannot fulfill an order to the submitted address, we will contact you using the information provided at checkout.

2. Order processing

After payment authorization, orders may undergo verification, inventory confirmation, product preparation, safety checks, and carrier scheduling. Processing time is separate from transit time. Orders placed on weekends, holidays, or after business hours may begin processing on the next business day.

If additional information is needed to verify the order or delivery address, processing may pause until we receive a response. Product availability is not guaranteed until the order has been accepted and prepared for shipment.

3. Shipping charges and delivery estimates

Available shipping methods, charges, and estimated delivery windows are shown during checkout when supported. Estimates are not guaranteed arrival dates. Carrier congestion, severe weather, road closures, service interruptions, address issues, security checks, and other events outside our reasonable control may affect delivery.

Promotional shipping offers apply only when their stated conditions are met and may exclude oversized products, freight shipments, remote destinations, or special delivery services.

4. Tracking your shipment

When tracking is available, it will be sent to the email address or phone number used at checkout. Tracking information may take time to update after a label is created. Some orders may arrive in more than one package and may receive separate tracking numbers.

Customers are responsible for monitoring tracking and ensuring that someone is available when a signature, appointment, or in-person receipt is required.

6. Inspecting your delivery

Inspect the package before accepting delivery whenever possible. If visible damage is present, photograph the packaging and product, note the damage on the carrier’s delivery record, and contact LGC RIDE promptly. Keep all original packaging until the issue has been reviewed.

Do not operate, charge, or assemble a product that appears materially damaged, particularly when the battery, charger, wiring, or frame may be affected. Contact us for guidance.

7. Incorrect or incomplete addresses

Customers must provide a complete and accurate shipping address, unit number, telephone number, and delivery contact. Contact us as soon as possible if a correction is required. We cannot guarantee that an address can be changed after processing begins.

Additional carrier charges caused by an incorrect address, refused delivery, missed appointment, or unsuccessful delivery attempt may be the customer’s responsibility where permitted by law.

8. Lost, delayed, or marked-delivered packages

If tracking is delayed or has not updated, allow the carrier’s system reasonable time to refresh. If a package is marked delivered but cannot be located, check the delivery area, household members, neighbors, building staff, and any carrier delivery photo or notice before contacting us.

Report unresolved shipping problems promptly. LGC RIDE may ask for order details, photographs, a written statement, or other information required for a carrier investigation. Resolutions remain subject to the carrier’s investigation and applicable law.

9. International orders

International shipping is available only when offered at checkout or expressly confirmed by LGC RIDE. The customer may be responsible for import duties, taxes, customs charges, brokerage fees, permits, and local compliance costs unless checkout clearly states otherwise. Customs processing may delay delivery.

10. Local pickup

Local pickup is available only when displayed as an option or confirmed directly by LGC RIDE. Do not travel to the business address until you receive a pickup-ready confirmation. Identification and order verification may be required at collection.

11. Changes and cancellations

Contact us immediately if you need to request a change or cancellation. We cannot guarantee changes after preparation or shipment has begun. If the order has already entered the carrier network, the return and refund policy may apply instead.

12. Policy updates

We may update this Shipping Policy to reflect changes in carriers, services, operations, or legal requirements. The version published on our website applies to orders placed after its effective date.