1. Thirty-day return request window

You may request an eligible return within 30 calendar days after the recorded delivery date. A request made within the window does not automatically approve the return; the product must also satisfy the eligibility requirements below. Rights provided by applicable law remain unaffected.

2. Return eligibility

To qualify for a change-of-mind return, the item must generally be:

• unused, unridden, uninstalled, and free from damage or modification;
• complete with original parts, accessories, manuals, chargers, keys, tools, labels, and promotional items;
• packed securely in the original product packaging whenever reasonably possible; and
• supported by the order number and proof of purchase.

We may request photographs or video showing the item, serial number, odometer where applicable, accessories, and packaging before issuing return instructions.

3. Items that cannot be returned

Except where required by law or where the item arrived defective, damaged, or incorrect, returns may not be accepted for:

• used, ridden, installed, altered, programmed, or customized products;
• products showing crash damage, misuse, improper assembly, neglect, water intrusion, or unauthorized repair;
• gift cards, downloadable products, final-sale or clearance items clearly marked non-returnable;
• personal-use safety equipment after use, including helmets; or
• items missing essential components, serial labels, or original included accessories.

5. Damaged, defective, or incorrect orders

Inspect the shipment promptly. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible with the order number, packaging photographs, product photographs, serial number, and a clear description of the issue. Keep the product and all packaging until the claim is resolved.

For a verified seller or shipping error, LGC RIDE will provide an appropriate resolution, which may include replacement parts, repair support, exchange, return shipping, or a refund, depending on the circumstances and applicable law. Do not discard, repair, ride, charge, or return a materially damaged product unless instructed.

6. How to request a return

1. Email sale@lgcride.us with your order number and reason for the request.
2. Provide any photographs, video, serial number, and other information requested for review.
3. Wait for written authorization and the correct return address or carrier instructions.
4. Pack the approved item carefully and send it only through the authorized method. Keep the receipt and tracking information.

7. Return shipping and delivery charges

For an approved change-of-mind return, the customer is responsible for return shipping, freight, insurance, and safe packaging unless we agree otherwise in writing. Original shipping, freight, expedited-delivery, assembly, and other completed service charges are not refundable unless required by law or the return results from a verified LGC RIDE error.

For a verified damaged, defective, or incorrect item, LGC RIDE will provide the approved return or resolution instructions. We do not reimburse unauthorized shipping or repair costs.

8. Inspection and deductions

Returned items are inspected after arrival. A refund may be reduced or denied where permitted by law if the item is used, damaged, incomplete, improperly packaged, missing accessories, or materially different from the condition described in the return request. Any proposed deduction will be explained based on the condition received.

9. Refunds

If the return is approved after inspection, the eligible refund will be issued to the original payment method. We aim to process approved refunds promptly and within the time required by applicable law. Your bank, card issuer, or payment provider may require additional time to post the credit.

If more than 10 business days have passed after we confirmed that a refund was issued, contact your payment provider and then contact LGC RIDE for assistance.

10. Exchanges

Exchange requests are subject to approval and product availability. In some cases, the fastest option is to return the eligible item and place a separate order after the return has been approved. Price differences and shipping charges may apply.

11. Order changes and cancellations

Contact us immediately to request a cancellation or change. We cannot guarantee cancellation after verification, preparation, assembly, label creation, freight scheduling, or shipment has begun. If shipment can no longer be stopped, you may need to receive the order and follow the approved return process. Carrier interception and completed service charges may be non-refundable where permitted by law.

12. Manufacturer warranties

A warranty claim is different from a return. After the return window, defects may be handled under the applicable manufacturer or product warranty. Warranty coverage, exclusions, required diagnostics, replacement parts, and labor terms vary by product.

13. Policy updates

We may update this policy to reflect operational, carrier, product, or legal changes. The version displayed when an order is placed applies to that purchase, except where later changes are required by law.